Voicy Assistant
A CRM system where a voice AI assistant analyzes client calls. It evaluates how well managers handled conversations, scores calls, and highlights successful and unsuccessful interactions. The platform provides dashboards with detailed statistics, such as total calls, best and worst managers, and common reasons for unsuccessful outcomes.
Goals and tasks
What needed to be achieved — and how we approached it
Goals
Analyze large volumes of sales calls efficiently using AI-powered transcription and evaluation.
Provide detailed insights into call effectiveness, including reasons for client refusals and communication gaps.
Track manager performance with rankings, metrics, and visualizations to identify top and low performers.
Enable managers to review calls, add comments, and use feedback to improve individual and team performance.
Tasks
Develop a CRM system capable of recording, transcribing, and analyzing all sales calls automatically.
Implement AI algorithms to evaluate call quality, measuring effectiveness against predefined criteria.
Create dashboards with detailed charts, metrics, and performance rankings for managers.
Integrate features to review calls, listen to recordings, leave comments, and track improvements over time.
Some numbers
Key project metrics that showcase the scale, effort, and efficiency behind the development process.
Functional
Key features and tools designed to help businesses manage operations efficiently and stay connected with customers.
Technology stack
We use modern technologies at all stages of work for the fastest and most productive result
React.js
Next.js
TypeScript
Node.js
NestJS
PostgreSQL